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Royalty Reward Club Rules & Regulations
Membership is FREE
Must be at least 21 years of age to participate and participants must provide valid proof of age at the time of sign-up.
Only one member per account is allowed. The benefits of the program are intended for the use of the person(s) listed on the account.
Royalty Rewards cards may be used to track play and accumulate club points by the account member only.
Royalty Reward points can only be redeemed at Casino Queen, East St. Louis, IL.
Royalty Reward points are earned on tracked table play based on a players' average bet, length of play and game type, at the sole discretion of Draftkings at Casino Queen.
It is the responsibility of the player to ensure his/her rewards club card is inserted properly in the machine when playing slots, and to ensure that a supervisor is aware of play when playing table games.
All Royalty Rewards points are subject to review and verification.
Draftkings at Casino Queen uses reasonable efforts to track a participant's average bet and length of play; however as a condition of receiving Royalty Reward points for table games, participants agree that such points are granted based on the personal observation of casino employees, which are subject to error. The determination of DraftKings at Casino Queen shall be final with respect to any discrepancies.
Management reserves the right to adjust account status due to computer error, machine malfunction, operator error, fraud or other misuse of the Royalty Rewards card.
All redemptions are final unless otherwise allowed at the sole discretion of DraftKings at Casino Queen.
Royalty Reward points are valid as long as at least one club point is earned every twelve months. If no club points are earned within a twelve-month period, the entire Royalty Rewards account balance will expire once it reaches 12 months of inactivity.
Players must appear in person and show valid picture identification (driver's license, state identification card, or military identification card) in order to receive a Royalty Rewards Club card.
If a customer is not a US citizen, a current passport or alien registration card is required.
Players agree to allow the use of their name and likeness for promotions, advertising and announcements without compensation where permitted.
Players are responsible for any and all taxes, licenses, registrations and other fees.
Point earnings are generally non-transferable and Draftkings at Casino Queen reserves the right to refuse to transfer point earnings in any circumstance.
All decisions regarding the interpretation of rules, eligibility, etc. for this program lie solely with Draftkings at Casino Queen whose decisions are final.
Draftkings at Casino Queen reserves the right to modify or cancel this program at any time, for any reason, subject to applicable regulatory approval, provided that such modifications shall not, as of the date of such modification, materially alter or change any participant's reward already earned or redeemed.
Royalty Rewards cards are the property of Draftkings at Casino Queen and must be returned immediately upon request. Draftkings at Casino Queen will not be responsible for lost or stolen cards.
Royalty Rewards members are responsible for securing their confidential Personal Identification Number (PIN) for all accounts. Players may not disclose their PIN codes except to an authorized Draftkings at Casino Queen employee. It is against club policy for a member to use another member’s PIN for any purpose.
Duplicate Royalty Rewards cards may be issued upon request with proper photo identification, up to a maximum of two (2) per day.
The benefits listed are not guaranteed, non-transferable and may be limited to blackout dates and holidays. Guests are still responsible for tax and gratuity. Tier credits have no value and may not be cashed out or redeemed and will reset annually.
Any attempt by any person to deliberately damage any program or to undermine the legitimate operation of this program may be a violation of criminal and civil laws and should such an attempt be made, Draftkings at Casino Queen reserves the right to seek damages from any such person to the fullest extent of the law.
Employees of Draftkings at Casino Queen are not eligible for this program.
Individuals who are excluded from casino facilities including through a government program, by their own request, or those excluded at the sole discretion of Draftkings at Casino Queen are not eligible.
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DraftKings at Casino Queen
200 South Front Street
East St. Louis, Illinois 62201
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